SHIPPING FAQ

How do I know my order has shipped?

Once your order has shipped, you will receive an email letting you know. This can sometimes end up in your spam/junk folder so be sure to check there!

How long does it usually take for the shipment to arrive?

Shipping usually takes between 4-6 weeks, Sometimes arrival can be delayed longer if there is a Holiday, or unforeseen circumstances.

How long should I expect between ordering and my item shipping?

This depends on, if the product is ready to ship or is still in production. It can vary between the next day, next week, and 2+ months, once the manufacture is finished. Manufacture usually takes a month, since we do bulk manufacture. If an item is not ready for shipping this should be displayed on the item in the store. We want the rewards to be delivered in months, rather than delivering it after a year like other crowd funded projects.

How do I track my shipment?

Once your item is shipped, you will receive an email with tracking no, order details, which you can use, to track shipment.

What do I do if my item is stuck in Customs?

Contact twsupport (@) starneteclipse.com and we can send you an invoice for the item to provide.

How do I change my shipping address?

If the item has not had the “shipping order created”, we can change the address for you. Contact twsupport (@) starneteclipse.com, if you need it

What do I do if my item does not arrive in the 4-6 week time frame after shipping?

Contact twsupport (@) starneteclipse.com. We will take a look at the order and make sure the information looks correct. We may ask you to wait a few weeks, to be sure the item is not delayed, but we are happy to help if need be.

Important Note:

In case of doubts about details you have provided us for sending the shipment, you have time until we generate shipping order invoice to make changes. Beyond this we will not be able to help. For any such changes please write to twsupport (@) starneteclipse.com.

Note:

I've read all the FAQ but still can't find the answer I need.
We have put together some of the repeated FAQ’s trying to answer the common people. If you still not getting solution for your problem please contact our support.